Refund Policy

VENDIXS – REFUND POLICY Effective Date: August 24, 2026 This Refund Policy explains how subscription cancellations and refunds are handled on the Vendixs platform ("Service"). It should be read together with Section 5 (Subscriptions and Payments) of our Terms of Service. ────────────────────────────────────────────── 1. FREE TRIAL New business accounts receive a 14-day free trial with no payment information required. You will not be charged unless you choose to activate a paid subscription — there is nothing to refund during the trial period. ────────────────────────────────────────────── 2. GENERAL POLICY Subscription fees are billed in advance for the selected billing period (monthly or annual) and are non-refundable once a billing period has started, except as described below or where required by applicable law. This applies regardless of how much of the subscription period you use. ────────────────────────────────────────────── 3. CANCELLATIONS - You may cancel your subscription at any time from your account settings. - Cancelling stops future renewals — you keep full access to the Service until the end of your current paid billing period. - No partial refund is issued for the unused portion of a billing period you cancel mid-cycle. ────────────────────────────────────────────── 4. WHEN A REFUND MAY BE ISSUED We will review and may issue a full or partial refund in the following cases: - Duplicate charge: You were billed more than once for the same billing period due to a processing error. - Billing error: You were charged an incorrect amount that does not match the plan or add-ons you purchased. - Failure to deliver: A paid feature you purchased (e.g. an add-on business type, staff slot, or branch slot) was not provisioned to your account and the issue could not be resolved within a reasonable time. - Unauthorised charge: You can demonstrate the charge was made without your authorisation. To request a review, contact us within 14 days of the charge at support@vendixs.com with your business name, the transaction date, and a description of the issue. We aim to respond within 5 business days. ────────────────────────────────────────────── 5. HOW REFUNDS ARE PAID Approved refunds are returned to the original payment method used for the charge, via the same payment processor that handled the original transaction (Swich or Paddle). Processing times depend on your bank or card issuer and are typically 5–10 business days after approval. ────────────────────────────────────────────── 6. CURRENCY Subscription fees are billed in US Dollars (USD) unless otherwise stated at checkout. Any refund is issued in the same currency as the original charge. ────────────────────────────────────────────── 7. CHARGEBACKS If you believe you were charged in error, please contact us first at support@vendixs.com so we can resolve it directly — this is faster than a chargeback. Filing a chargeback without first contacting us may result in suspension of your account while the dispute is investigated with our payment processor. ────────────────────────────────────────────── 8. CHANGES TO THIS POLICY We may update this Refund Policy from time to time. Material changes will be communicated via email or an in-platform notification at least 7 days before they take effect. ────────────────────────────────────────────── 9. CONTACT For refund requests or billing questions, contact us: Email: support@vendixs.com Platform: vendixs.com